FAQs


How do I order a Tintype?
How do I upload my file?
What are the turnaround times?
How can I track my order?
What digital images are best?
What's the largest size you can print?
How should I frame/display/hang my tintype?

HOW DO I ORDER A TINTYPE?

  • Visit our store, then choose the size and quantity you want to order
  • Checkout
  • You'll automatically receive a confirmation email with a link to upload images
  • Plates will be shipped from our Oakland darkroom in 7-10+ business days, depending on the size of your order. 

    HOW DO I UPLOAD MY PHOTO?

    • After you place an order, you'll receive a confirmation email with an upload link & image preparation instructions
    • When images are finished uploading, a success message will appear on the page. 

    WHAT ARE THE TURNAROUND TIMES?

    Our normal turnaround times are 7-10+ business days and we ship using priority mail from Oakland, CA. If you have a large order (more than 10 different images) we will contact you with turnaround times. Let us know if you need something by a specific date, we can do rush orders for additional fees.

    HOW CAN I TRACK MY ORDER?

    We'll send tracking info as soon as your order is shipped.

    WHAT DIGITAL IMAGES ARE BEST?

    • A digital photo large enough to print 5" long at 240ppi
    • Images from:
      • Digital cameras
      • iphone 4 or higher
      • samsung galaxy S II or higher
      • A scan from a print, negative, or slide
    • Subjects can be people, pets, landscapes, objects, or anything you can imagine

    WHAT'S THE LARGEST SIZE YOU CAN PRINT?

    24x24" is the largest we can print. Or a maximum of 24" on the longest side. Contact us if you'd like to place a large large format Tintype!

    HOW SHOULD I FRAME, DISPLAY, HANG MY TINTYPE?

    We recommend you frame your tintype behind UV glass and not display it in direct sunlight. The image on the plate is delicate, so frames with thick photo mats or shadowboxes are ideal. You can also use a variety of display stands.